This Payment Policy explains how deposits, withdrawals, fees, currency options, verification and related matters are handled at dicespin-casino.org. It applies to all registered players and should be read alongside the Terms and Conditions. By making a deposit or requesting a withdrawal on dicespin-casino.org, you confirm that you have read and agree to the terms set out below.
1. Operator Details
dicespin-casino.org is operated by AccelCore Enterprise Limitada, a company incorporated in Costa Rica (registration number 3102926243). The site holds an Anjouan gaming licence, reference ALSI-202506031-FI2. All financial transactions processed through the site are conducted under the authority of that licence and in accordance with the operator's regulatory obligations.
2. Accepted Currencies
dicespin supports the following account currencies. You select your preferred currency at registration; it cannot be changed once an account has been created.
- Euro (EUR)
- US Dollar (USD)
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- Czech Koruna (CZK)
- Norwegian Krone (NOK)
- Polish Złoty (PLN)
- Swiss Franc (CHF)
- New Zealand Dollar (NZD)
All limits quoted in this policy are denominated in EUR. Where your account currency differs, equivalent limits apply at the prevailing exchange rate used by dicespin at the time of the transaction. Currency conversion costs, where applicable, are borne by the player.
3. Accepted Payment Options
dicespin offers a range of deposit and withdrawal methods. Availability may vary depending on your country of residence. The cashier within your account will display the methods available to you at the time of login.
| Method | Type | Deposits | Withdrawals | Deposit Speed |
|---|---|---|---|---|
| Visa | Card | Yes | Yes | Instant |
| Mastercard | Card | Yes | Yes | Instant |
| Skrill | E-wallet | Yes | Yes | Instant |
| Neteller | E-wallet | Yes | Yes | Instant |
| Trustly | Open banking | Yes | Yes | Instant |
| Brite | Open banking | Yes | Yes | Instant |
| Sofort | Bank redirect | Yes | No | Instant |
| MiFinity | E-wallet | Yes | Yes | Instant |
| Jetonbank | E-wallet | Yes | Yes | Instant |
| Ecopayz | E-wallet | Yes | Yes | Instant |
| Bank Transfer (IBAN) | Bank transfer | Yes | Yes | 1–3 business days |
dicespin reserves the right to add, modify or remove payment methods at any time. Any such changes will be reflected in the cashier without prior individual notice, although the policy page will be updated accordingly.
4. Deposits
4.1 Minimum Deposit
The minimum deposit amount across all accepted methods is €20 (or the equivalent in your account currency). Deposits below this threshold will not be processed.
4.2 Deposit Speed
Deposits made by card, e-wallet, open banking or bank redirect are credited to your dicespin account instantly in the vast majority of cases. Bank transfers via IBAN typically take 1 to 3 business days to clear, depending on your bank. dicespin is not responsible for delays caused by third-party payment processors or issuing banks.
4.3 Deposit Fees
dicespin does not charge a fee for making a deposit. Your payment provider or card issuer may apply their own charges; dicespin has no control over and accepts no liability for such third-party fees.
4.4 Failed Card Deposits
If a card deposit fails to complete, any funds that have left your bank account in connection with that transaction will be refunded to the originating card within 5 business days. If you do not receive a refund within this timeframe, please contact our support team via Live Chat or at the email address provided in Section 10.
4.5 Deposit Source Requirements
All deposits must be made from a payment account held in your own name. dicespin does not accept deposits from third-party accounts. Attempting to deposit via a method not registered in your name may result in the transaction being voided, funds being returned and your account being reviewed. This requirement forms part of our anti-money laundering and know-your-customer obligations.
4.6 Bonus-Eligible Deposits
The casino welcome bonus (200% match up to €1,000) and the sports welcome offer (100% Free Bet up to €200) are each tied to a qualifying first deposit of €20 or more made through the relevant path. Full terms for each bonus are set out in the Bonus Terms and Conditions available on dicespin-casino.org. Deposits made while a bonus is active may be subject to the wagering requirements applicable to that bonus.
5. Withdrawals
5.1 Minimum and Maximum Withdrawal Limits
| Limit Type | Amount |
|---|---|
| Minimum withdrawal | €50 |
| Maximum per day | €5,000 |
| Maximum per week | €10,000 |
| Maximum per month | €40,000 |
Requests below the €50 minimum will not be processed. If your withdrawable balance is below €50, it will remain in your account until sufficient funds accumulate to meet the threshold. Withdrawal limits apply to the total of all requests submitted within the relevant rolling period and cannot be circumvented by submitting multiple smaller requests.
5.2 Withdrawal Fee
A processing fee of €3 (or the currency equivalent) is applied to each withdrawal request. This fee is deducted from the amount being withdrawn. If a withdrawal request is not successfully processed for any reason — including a failure on the part of dicespin or its payment partners — the €3 fee will be refunded in full to your account.
5.3 Withdrawal Time to Clear
Once your identity verification (KYC) has been completed and your withdrawal request has passed internal review, funds are dispatched within 1 to 3 business days. Business days are Monday to Friday, excluding public holidays. The time for funds to appear in your external account after dispatch depends on the payment method and your provider.
5.4 Withdrawal Method — Return-to-Source Policy
Withdrawals are processed back to the same payment method used to make your deposit, wherever technically possible. This is a standard anti-fraud and anti-money laundering requirement. If your original deposit method cannot accept a return payment (for example, certain prepaid cards or one-time bank redirects), dicespin will contact you to arrange an alternative method. You may be required to provide additional documentation before an alternative withdrawal route is approved.
5.5 Pending and Cancellation of Withdrawals
Withdrawal requests may be held in a pending state while identity verification is completed or while additional checks are conducted. dicespin reserves the right to delay or decline a withdrawal request where fraud, bonus abuse, breach of terms, incomplete KYC or unresolved account issues are suspected. You will be notified if a withdrawal is declined, and the relevant amount will be returned to your account balance pending resolution.
5.6 Withdrawals of Bonus-Related Funds
Bonus funds and any winnings derived from them are not withdrawable until all applicable wagering requirements have been met. The casino welcome bonus carries a wagering requirement of x30 on the bonus amount, to be completed within 3 days of the bonus being credited, using real-money bets. Slots contribute 100% to this requirement; live casino and table games contribute 0%.
The 10% daily cashback is credited as real, withdrawable cash with no wagering requirement attached. Cashback funds are available for withdrawal once the minimum withdrawal threshold has been met.
Winnings from the sports Free Bet up to €200 are also withdrawable with no further wagering requirement once the Free Bet settlement conditions have been satisfied.
6. Identity Verification (KYC)
6.1 Verification Requirement
dicespin is required to verify the identity of all players before a first withdrawal is processed. Verification is conducted through our integrated KYC partner, SumSub. You may be asked to complete verification at any point during your account lifecycle, including before a withdrawal is approved, if your account activity triggers a review, or if you reach applicable thresholds.
6.2 Documents Required
Standard verification requires you to provide the following:
- Proof of identity: a valid government-issued photo ID such as a passport, national identity card or driving licence.
- Proof of address: a recent utility bill, bank statement or official correspondence dated within the last three months, showing your full name and residential address.
- Proof of payment method: confirmation that the payment account or card used to deposit belongs to you. This may include a screenshot of your e-wallet account, a partial card image or a bank statement.
Additional documentation — such as source of funds or source of wealth evidence — may be requested where required by our compliance procedures or where transaction values warrant enhanced due diligence.
6.3 Verification Timeline
SumSub typically completes standard identity checks within 24 hours of all required documents being submitted in acceptable quality. Where additional review is needed, dicespin will contact you by email. Withdrawal requests will remain pending until verification is successfully completed.
6.4 Submitting Documents
Documents can be submitted directly through the SumSub-powered verification flow within your dicespin account. Ensure that all images are clear, unobstructed and show all four corners of the document. Blurred, cropped or edited images will not be accepted and will delay processing.
6.5 Account Restrictions Pending KYC
dicespin reserves the right to restrict deposit, withdrawal or gameplay functionality on any account pending satisfactory completion of identity verification. This is not punitive; it reflects our obligations under applicable law and licensing conditions.
7. Daily Cashback — Payment Mechanics
The 10% daily cashback is a permanent feature of dicespin, not a one-time promotion. The following payment mechanics apply specifically to the cashback credit:
- The cashback period runs from 05:00 UTC to 04:59 UTC the following day.
- A minimum net loss of €10 during the period is required for cashback to be triggered.
- 10% of qualifying net losses on slots and sportsbook markets is calculated automatically.
- Cashback is credited to your account by 11:00 UTC on the morning following the qualifying period.
- Cashback is credited as real, withdrawable cash with no wagering requirement.
- No opt-in, no loyalty tier and no manual claim is required — the credit is applied automatically.
- Cashback funds are subject to the standard minimum withdrawal threshold of €50 alongside any other withdrawable balance.
8. Transaction Limits and Responsible Financial Controls
The withdrawal limits set out in Section 5.1 are standing policy limits applied to all accounts. In addition, dicespin provides responsible-gaming tools that allow you to set personal deposit limits on a daily, weekly or monthly basis. These self-imposed limits can be set or adjusted through your account settings and are designed to help you maintain control of your spending.
Where a deposit limit reduction is requested, it takes effect immediately. Where a deposit limit increase is requested, a mandatory cooling-off period applies before the increase becomes active. Requests to self-exclude or take a cooling-off break will result in withdrawal functionality remaining available to you for any existing withdrawable balance, in accordance with responsible-gaming best practice.
If you believe your gambling may be causing you harm, we encourage you to use the tools available in your account or to contact our support team. Free, independent support is also available through organisations including GamCare (gamcare.org.uk) and Gambling Therapy (gamblingtherapy.org).
9. Anti-Money Laundering and Fraud Prevention
dicespin is committed to preventing money laundering, fraud and the financing of criminal activity. As part of this commitment:
- All players are subject to identity verification as described in Section 6.
- Transaction monitoring is conducted on an ongoing basis; unusual patterns may trigger enhanced review.
- Deposits and withdrawals must be made using payment methods registered in the account holder's own name.
- dicespin reserves the right to request source-of-funds documentation at any time, particularly where account activity or transaction volumes indicate a need for enhanced due diligence.
- Accounts found to be involved in fraudulent activity, money laundering, collusion or any breach of these terms may be suspended, and any funds may be withheld pending investigation and, where required, reported to the relevant authorities.
- Chargebacks initiated against dicespin deposits without prior contact with our support team may result in account suspension and recovery action.
10. Contact and Disputes
If you have a question about a deposit, a withdrawal, a fee or any other payment matter, please contact us through one of the following channels:
- Live Chat: available directly on dicespin-casino.org via Intercom, 24 hours a day.
- Email: [email protected] for bonus and payment-related queries.
- Help Centre: available on dicespin-casino.org for self-service guidance on common payment questions.
If you wish to dispute a transaction, please contact us within 30 days of the transaction date, providing the transaction reference number and a clear description of the issue. dicespin will acknowledge your dispute promptly and aim to resolve it within a reasonable timeframe. If you remain unsatisfied following our internal resolution process, you may escalate the matter through the dispute resolution channels available under the terms of our Anjouan licence (ALSI-202506031-FI2).
11. Changes to This Policy
dicespin reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players by email or by a notice displayed on dicespin-casino.org. Continued use of the site following notification of a change constitutes acceptance of the revised policy. The current version of this policy is always available at dicespin-casino.org. This policy was last reviewed in 2026.